Document Submission Acknowledgment and Consent

IMPORTANT: Please read this notice carefully before submitting any documents, records, or personal information through this portal or any other electronic channel. By proceeding with your submission, you acknowledge and agree to the terms below. This notice supplements and is governed by the Carewell Care Coordination Program Terms and Conditions (the "Care Coordination Terms"). In the event of any conflict between this notice and the Care Coordination Terms, the Care Coordination Terms shall control.

1. Document Submission Authorization

By submitting documents through this channel, you authorize Carewell Family Services LLC d/b/a Carewell Health ("Carewell Health") to receive, review, store, and process your submission (including insurance cards, identification documents, referral letters, clinical records, prior authorization materials, intake questionnaires, and other documentation) for the following purposes:

(a) enrollment processing and eligibility verification;

(b) care coordination, scheduling, and intake support;

(c) administrative communications with your healthcare providers on your behalf;

(d) insurance and benefits navigation;

(e) compliance with applicable legal and regulatory requirements; and

(f) any other purpose described in the Care Coordination Terms or the Carewell Family Services Privacy Policy.

To the extent your submission contains Protected Health Information ("PHI") as defined under HIPAA, it will be handled in accordance with HIPAA requirements and Section 4 of the Care Coordination Terms.

2. Transmission Security Acknowledgment

You acknowledge and agree that:

(a) Electronic communications and document transmissions — including email, text message, facsimile, and submissions from personal devices — involve inherent security risks and are not encrypted end-to-end by default.

(b) Personal devices used to submit documents may not employ the same security safeguards as Carewell Health’s systems and may be vulnerable to unauthorized access, malware, device loss, or theft.

(c) Carewell Health implements reasonable administrative, technical, and physical safeguards within its own systems but cannot guarantee the security of information while in transit over networks or systems outside Carewell Health’s control.

(d) No method of electronic transmission or storage is completely secure, and Carewell Health cannot ensure absolute confidentiality of information transmitted by electronic means.

(e) By choosing to submit documents or communicate via email, text message, facsimile, or personal device, you assume the risks associated with the transmission method you select, including the risk of unauthorized interception, access, or disclosure during transmission.

Nothing in this notice limits Carewell Health’s obligations under HIPAA, the Carewell Family Services Privacy Policy, or applicable state data privacy and security laws with respect to information within Carewell Health’s custody or control.

3. Your Responsibilities

When submitting documents or communicating with Carewell Health via electronic channels, you agree to:

(a) verify the accuracy of recipient email addresses, phone numbers, or other contact information before transmitting any documents or information containing Personal Information or PHI;

(b) use the Carewell Health portal or other secure submission methods designated by Carewell Health when available, rather than unencrypted email or text message, particularly for documents containing sensitive health information;

(c) limit the Personal Information and PHI included in any electronic transmission to the minimum necessary for the stated care coordination purpose;

(d) take reasonable steps to secure the personal devices from which you submit documents, including using current operating systems, password or biometric protections, and up-to-date security software;

(e) not transmit information through public or unsecured Wi-Fi networks when submitting documents containing PHI, unless using an encrypted connection; and

(f) promptly notify Carewell Health at support@health.carewell.com if you believe any transmission was misdirected, intercepted, or otherwise compromised.

Failure to comply with these responsibilities may affect Carewell Health’s ability to process your submissions and may be considered in any determination of liability under Section 13.5 of the Care Coordination Terms.

4. Limitation of Liability for Member-Chosen Transmission Methods

CAREWELL HEALTH SHALL NOT BE LIABLE FOR ANY UNAUTHORIZED ACCESS TO, INTERCEPTION OF, LOSS OF, OR DAMAGE TO PERSONAL INFORMATION, PHI, OR SUBMITTED DOCUMENTS THAT IS ATTRIBUTABLE TO YOUR CHOICE OF TRANSMISSION METHOD, THE SECURITY CONFIGURATION OF YOUR PERSONAL DEVICE, YOUR USE OF A PUBLIC OR UNSECURED NETWORK, YOUR FAILURE TO VERIFY RECIPIENT CONTACT INFORMATION, OR ANY OTHER CIRCUMSTANCE ARISING FROM YOUR FAILURE TO COMPLY WITH THE RESPONSIBILITIES DESCRIBED ABOVE.

5. Relationship to Care Coordination Terms

This Point-of-Upload Notice reinforces the terms set forth in Sections 8.7, 8.8, 8.9, and 13.5 of the Care Coordination Terms. It does not create separate or additional contractual obligations beyond those contained in the Care Coordination Terms. In the event of any conflict between this notice and the Care Coordination Terms, the Care Coordination Terms shall control.

6. Consent and Acknowledgment

By clicking "Submit," "Upload," or otherwise transmitting documents or information through this channel, you acknowledge that you have read and understand this Point-of-Upload Notice and agree to the terms described herein and in the Care Coordination Terms.

Carewell Family Services LLC d/b/a Carewell Health

Questions or concerns: support@health.carewell.com

Privacy inquiries: privacy@health.carewell.com