Help Managing Your Care | Carewell Concierge & Patient Advocacy

Make coordinating care easier with Carewell Concierge

Managing your health is hard. A Carewell Concierge helps between visits, from appointments and insurance to food, rides, and prescriptions — so you don't have to carry it all.

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Covered by Medicare for eligible patients

HIPAA privacy & security focused

Keep your current doctor

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What we can take off your plate

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Access healthy food and meals

Need help affording groceries or meals? We can connect you with meal delivery and assistance programs near you.

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Arrange rides to appointments

Getting to care shouldn’t be the hard part. We check your transportation benefits and can help arrange reliable rides.

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Feel less alone and more supported

You don’t have to go through this alone. We can connect you with local groups, activities, and peer support nearby.

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Coordinate your care and next steps

Juggling referrals, specialists, and follow-ups? We help coordinate the next steps across your care so less falls on you.

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Set up care and safety at home

Personal care, safety equipment, in-home support — we help arrange what may be covered so you can stay independent.

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Lower your prescription costs

Medication costs add up. We look for copay help and assistance programs you may qualify for, and can even set up home delivery.

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Navigate your plan, costs, and approvals

Not sure what your plan covers? We break down your benefits, help find cost-saving programs, and step in on denied claims.

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Stay in a stable, affordable home

Can’t keep up with rent, repairs, or utility bills? We find tenant, housing, and utility support so you can stay in your home.

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Support for a diagnosis or condition

Feeling overwhelmed by a diagnosis? We helps you find the right doctors and the resources you need.

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How to get started

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Tell us about you

We'll hop on a quick call and check if Carewell Concierge is covered with our provider network partner. We'll answer any questions you have and get you enrolled. Get started.

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Meet with a provider

You'll have a brief phone or video visit with a provider. Your plan requires this step, so the provider can confirm your eligibility and start your care plan.

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Your help begins

Once the provider confirms you’re eligible, your Carewell Concierge team gets to work on your care plan and supports you every step of the way — for as long as you need us.

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How Carewell Concierge works

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Regular check-ins

Meet with your Carewell Concierge monthly, bi-monthly, or as often as you'd like, by call, text, or email. They're available during business hours if something comes up.

Coordination across your circle

Your Carewell Concierge team works directly with your family and your doctors, keeping everyone on the same page, so you're never the one holding it all together alone.

A whole team behind you

Behind every check-in, a whole care team is working for you in the background, and we keep you updated every step of the way, so nothing slips through the cracks.

Why Carewell is different

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Care that keeps going

Your team keeps things moving between visits, so the calls, approvals, and next steps get handled.

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Team of experts

Certified medical assistants, nurses, and healthcare professionals that work together on your behalf, so nothing gets missed.

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10+ years caring for families

We’ve served over 1M families with the supplies they count on. We carry that dedication forward, now helping you navigate your care.

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How Carewell Concierge helps people like you

“Cooking became too much, and my kids couldn't bring food over. My Concierge set up delivery, so now I never worry about my next meal.”

– Dolly T.

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“After I stopped driving, getting to my appointments felt impossible. My Concierge arranged rides for me. Now getting there is the easy part.”

– Martin P.

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"After my wife passed, I didn't realize how lonely I was until it was all I felt. My Concierge found a group that meets near me, and now I have a support system to lean on.”

– Reginald W.

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"I had several doctors who weren’t talking to each other. Every appointment felt like starting over. My Concierge connected the dots for me, so I didn’t have to do it all myself."

– Kathy S.

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“I told my Concierge I was struggling with simple tasks at home. She listened, understood what I needed, and set up an in-home aide to come help me with tasks twice a week.”

– Mary B.

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“My prescription costs kept going up, and I started skipping refills. My Concierge found a program that reduced the price. Now I take them the way I'm supposed to.”

– Ralph L.

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“My insurance denied my prior authorization again, and I was so frustrated. My Concierge worked with my doctor to put together an appeal, and the approval finally came through.”

– Elena R.

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“My power was about to be turned off, and I was embarrassed to ask for help. My Concierge found a program that covered what I owed, so my lights stayed on.”

– Clifton W.

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“I had a specialist appointment coming up and no idea what to ask. My Concierge helped me put questions together, and I walked in feeling prepared instead of lost.”

– Goldie C.