Understand Your Insurance Benefits | Carewell Concierge & Patient Advocacy

Navigate Your Plan, Costs, & Approvals

Make sense of your plan’s coverage and costs with guidance

A Care Concierge helps you understand your benefits, find programs that lower your costs, and work through denials.

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Covered by Medicare for eligible patients

HIPAA privacy & security focused

Keep your current doctor

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What we can take off your plate

Understand what your plan covers

Insurance is confusing by design. We walk you through your benefits and costs so you know what you're covered for, and what you're not.

Find programs that lower costs

We check what you qualify for, like Medicaid and Medicare Savings Programs, plus any unused benefits in your plan, so you pay less.

Take on denials and appeals

A denied claim doesn't have to be the end of it. We help you understand the decision and sort out how to push back and appeal.

How Carewell Concierge helps people like you

“My insurance denied my prior authorization again, and I was so frustrated. My Concierge worked with my doctor to put together an appeal, and the approval finally came through.”

– Elena R.

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Explore more ways we can help

A delivery person handing a paper grocery bag filled with fresh produce and bread to a smiling older woman at her front door. A red apple icon is in the top left corner.

Access healthy food and meals

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A smiling older woman looking out the window from the back seat of a car as it arrives at a health and wellness medical building. A yellow taxi icon is in the top left corner.

Arrange rides to appointments

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Feel less alone and more supported

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A male patient and a female doctor smiling and conversing in a medical examination room. The doctor is holding a tablet, and a stethoscope icon is in the top left corner.

Coordinate your care and next steps

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A male caregiver smiling as he helps an older woman with a cane walk safely through her living room. A house icon is in the top left corner.

Set up care and safety at home

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A female pharmacist handing a prescription bag to a smiling older male customer at a pharmacy counter. A red and yellow pill icon is in the top left corner.

Lower your prescription costs

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A female optometrist performing an eye exam on a smiling older woman using a phoropter. A money bag icon is in the top left corner.

Navigate your plan, costs, and approvals

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A smiling man pushing a smiling older woman in a wheelchair down a wooden ramp outside a house. A gold key icon is in the top left corner.

Stay in a stable, affordable home

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Support for a diagnosis or condition

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How to get started

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Tell us about you

We'll hop on a quick call and check if Carewell Concierge is covered with our provider network partner. We'll answer any questions you have and get you enrolled. Get started.

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Meet with a provider

You'll have a brief phone or video visit with a provider. Your plan requires this step, so the provider can confirm your eligibility and start your care plan.

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Your help begins

Once the provider confirms you’re eligible, your Carewell Concierge team gets to work on your care plan and supports you every step of the way — for as long as you need us.

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How Carewell Concierge works

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Regular check-ins

Meet with your Carewell Concierge monthly, bi-monthly, or as often as you'd like, by call, text, or email. They're available during business hours if something comes up.

Coordination across your circle

Your Carewell Concierge team works directly with your family and your doctors, keeping everyone on the same page, so you're never the one holding it all together alone.

A whole team behind you

Behind every check-in, a whole care team is working for you in the background, and we keep you updated every step of the way, so nothing slips through the cracks.

Does my plan cover Carewell Concierge?

Covered by Original Medicare and many Medicare Advantage plans.

We verify your coverage before anything begins.

Finding out if you’re covered is always FREE, no obligation.

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