We'll gladly accept most packages within 30 days of the sale date and issue a refund for the product purchase price. All we ask is that the product is not used, is in the same condition you received it, and is in the original packaging. Exclusions Apply*
*See below for categories and products not eligible for returns
Please note, there are a few situations where we may not be able to accept returns or refunds, including to prevent fraud or abuse. For orders over $1,000, returns are accepted at Carewell's discretion. However, if the product arrives damaged or defective, you may request a replacement.
To ensure the health and safety of all our customers, the following products are not eligible for returns:
| Category | Return Eligible? | Conditions/Exceptions | Examples |
|---|---|---|---|
| Health & Personal Care | Yes | Non returnable once opened or unsealed | Incontinence Underwear, Briefs or Pads, Breast Pumps, Bedpans, Bath Seats, Commode Chairs, Underpads, Soaps, Lotions, Shampoos, Razors |
| Medication, Vitamins & Supplements | Yes | Non returnable once opened or unsealed | OTC Medication, Vitamins, Supplements |
| Food & Beverages | No | Non returnable due to safety risk/hazard | Drinks and Shakes, Thickened Food and Beverages, Baby Formula |
| Biohazard Materials & Equipment | No | Non returnable due to safety risk/hazard | Syringes, Catheters (including all PureWick products), Enteral Feeding Supplies, Needles, Lancets, Bandages, Dressings, COVID-19 Tests, Pregnancy/Ovulation Tests, Diabetic Meters and Testers |
| Oversized Medical Equipment | No | Non returnable due to hygiene, safety, and handling considerations | Motorized Scooters, Electric Wheelchairs, Lift Chairs, Hospital Beds, Mattresses |
Understanding Your Product Return Window
Most products sold by Carewell that are in new condition and returned within 30 days of the sale date are eligible for a refund or exchange. The 30-day return window starts on the day your order is placed.
When to Expect Your Refund
Once we receive your return, your refund will be processed back to your original payment method within 3-5 business days. If for any reason we are unable to refund to the original payment method, we will offer you store credit instead.
How to Return Your Products
To place a return, just give our friendly customer service team a call at (800) 696-2273 or send us an email at support@carewell.com.
Are There Product Return Fees?
We want to make returns easy for you! For most eligible products, returns are free and do not incur shipping costs. However, for orders with a total value exceeding $1,000, if your product is eligible for return and your return is approved, please note there will be a 15% restocking fee, and you will be responsible for the return shipping costs.
FAQs
Once we receive your return, your refund will be processed back to your original payment method within 3-5 business days.
If you receive a damaged or defective item, please contact us right away. We can assist you with the next steps and may ask for proof of the damage to process your request.
Yes, we do! Once you contact us to submit a return, we will provide you with a free return shipping label to make the process as easy as possible.
To be eligible for a return, the product must be in its original packaging.
Your refund will be issued to your original payment method. If for any reason we are unable to refund to the original payment method, we will offer you store credit instead.
Important Notes on Returns
At Carewell, we aim to provide a helpful and fair return service for all our customers. We reserve the right to modify our return policy at any time.
To ensure the integrity of our return process and to help prevent fraud or abuse, Carewell reserves the right to deny returns, refunds, or to apply return fees. We may also require additional information or documentation, such as a government-issued photo identification, when processing a return to help determine refund or replacement eligibility. All decisions regarding returns are made in accordance with applicable laws.
In cases of policy violations, abuse of our return service, or any suspected fraudulent activity related to returns, Carewell reserves the right to take additional actions, including limiting or declining returns or refunds, or closing Carewell accounts.
