Shipping & Returns
How much does shipping cost?
FREE 1-2 day business shipping on orders $39+
$4.95 Flat Rate 1-2 business day shipping on orders under $39
How long will my order take to ship?
If you place your order before 3pm local time on a business day, your order will ship the same day. Otherwise, your order will ship the next business day.
How long will my order take to arrive?
Most customers receive their orders within 1-2 business days after the order is shipped.
How can I track my order?
We’ll send an email with your tracking number when your order has shipped. You can also login to your account to check the status of your order.
Do you ship outside the US?
We ship to all 50 states. Unfortunately, we do not ship outside the US at this time.
Do you ship to a P.O. box or overseas military address?
Sorry, we are unable to ship to P.O. boxes or military addresses.
Can I return my order?
Yes. Go to our returns page here to learn how.
I was sent the wrong product.
Please contact us and we'll get the correct product out to you ASAP - even if you opened it! If our company makes a mistake, rest assured that we'll make it right!
The product I received was defected or damaged.
Please contact us so we can get a new product out to you ASAP - even if you opened it!
Can I cancel my order?
To ensure 1-2 day delivery, we typically have 15 to 30 minutes to update or cancel an order before the label gets printed and the order gets packed. If your order status says "Awaiting Fulfillment", we may be able to cancel your order. Contact us right away so we can attempt to hold the order.
If your order status does not say "Awaiting Fulfillment" we can request the shipping carrier to "Return to Sender". In our experience, the shipping carrier may still deliver the package to you. If this happens, we advise our customers to refuse the package and ask the shipping carrier to Return to Sender. If you refuse the order, we can issue a full refund without going through the return process. Otherwise, we can always place a return.
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Discover, JCB and PayPal.
Does Carewell take Medicaid or Medicare?
We do not accept insurance, including Medicare or Medicaid. However, we can provide you a receipt to send to your insurance company for reimbursement.
Privacy & Discreetness
Are your packages discreet?
Yes! All of our packages are delivered in plain, discreet cardboard boxes with no logo.