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Frequently Asked Questions

Shipping & Returns

How much does shipping cost?

  • FREE 1-2 day shipping on orders $49+

  • $5.95 flat rate 1-2 day shipping on orders under $49

How long will my order take to ship?

If you place your order before 3pm local time on a business day, your order will ship the same day. Otherwise, your order will ship the next business day.

How long will my order take to arrive?

Most customers receive their orders within 1-2 business days after the order is shipped.

How can I track my order?

We’ll send an email with your tracking number when your order has shipped. You can also login to your account to check the status of your order.

Do you ship outside the US?

We ship to almost all 50 states, with the exception of Hawaii and Alaska. Unfortunately, we do not ship outside the US at this time.

Do you ship to a P.O. box or overseas military address?

Sorry, we are unable to ship to P.O. boxes or military addresses.

How can I return my order?

Yes. Go to our returns page here to learn how.


What forms of payment do you accept?

We accept Visa, MasterCard, American Express, and Discover.

Does Carewell take Medicaid or Medicare?

We do not accept insurance, including Medicare or Medicaid. However, we can provide you an invoice to send to your insurance for reimbursement.

Privacy & Discreetness

Are your packages discreet?

Yes! All of our packages are delivered in plain, discreet cardboard boxes with no logo.

What is your Privacy Policy?

We know that you care about how your information is used and shared and we take your privacy seriously. We have therefore designed our services, data collection methodology to keep consumer privacy in mind. See our privacy policy here.

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