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Autoship FAQ

How can I create an autoship order?

Turn any order into a recurring order, auto-shipped right to your door, at the checkout page. Add items to your cart you wish to purchase. From the Orders Section on the Checkout page, click "Start Autoship for this product" and select the quantity you would like for future orders and how often you would like to receive this order. The Upcoming Orders will show you how your future order will be saved for your review.

 

Can I checkout with products I want to buy once and products I wish to receive in the future in one shopping experience?

Yes, you can! Products are labeled confirming the type of order you are creating for each. Yellow "Autoship this item" labels show products being saved for a future order. Blue "One-time" labels are products that will only be ordered one time.

 

Where can I add products to my saved autoship orders?

Products can be added to any previously saved autoship order right from the product page. Simply click "Add to an existing Autoship", located under the “Add To Cart” button, and select the autoship order you would like to add the product to. Updated product details and the upcoming order total will now be reflected in your order.

 

How can I remove products I no longer need from my autoship order?

Click on Manage Autoships under Your Account drop down menu on the upper right corner of the screen. Select an autoship order. Click on the ellipsis menu, three vertical dots, on the far right of the product you would like to remove. Confirm that you want to remove the product from the autoship order.

 

When will I receive my next autoship order?

Unsure when your next order will arrive? Simply navigate to the Manage Autoships page to view the Next Shipment Date on your order. Orders typically arrive two business days after shipped.

 

How can I skip my next autoship order?

Order dates can be changed from the Manage Autoships page. Click on the autoship order you wish to change and select a new Next Shipment Date from the drop down selector. Your delivery frequency will stay the same.

You can also change how often you receive future orders by selecting a new interval from the Delivered Every drop down selectors.

 

How can I edit my autoship order?

Need to change your shipping address or how often you receive your autoship order? Edits can be made to autoship orders from the Manage Autoships page. Click on Your Account > Manage Autoships. Click on the autoship order you would like to make changes to.

  • Shipping and Billing addresses can be edited by clicking on the ellipsis menu, three vertical dots, on the upper right corner of the autoship order.

  • Change how often or when you want to receive the order by changing the frequency, "Delivered Every", and next shipment, "Next Shipment Date", located under Schedule on the left side of the autoship order details page.

 

How can I cancel my autoship order?

Autoship orders can be cancelled at anytime. Navigate to Your Account, from the drop down menu on the upper right corner of the screen, click Manage Autoships. Select the autoship order you wish to cancel. Click Cancel Autoship on the bottom left corner of the autoship details page. You will be asked to confirm you cancellation.

 

I can't click on the autoship features in the checkout page.

Unable to access autoship features? Check to see if you are signed in to your account. Only customers who are signed in can start autoship orders at this time.

 

Can I use my store credit or discounts/coupons on autoship orders?

Yes, store credit and discounts/coupons can be applied to autoship orders at the time of checkout.

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